Head-to-head
ServiceTitan vs Workiz
ServiceTitan and Workiz are built for opposite ends of the field-service market. ServiceTitan is an enterprise platform for established contractors who want the deepest pricebook, dispatching and reporting, quoted custom. Workiz is a budget-friendly, communication-first tool for small shops — and the only one we cover with a permanently free Lite plan.
ServiceTitan is the higher-rated and far more powerful of the two, with full flat-rate pricebook and service-agreement support, but it has no native Stripe or Zapier and no self-serve trial. Workiz keeps pricebook and memberships limited, but adds native Stripe and Zapier, standout call and SMS tools, and a free way to start (paid plans begin around $225/mo). Below they're side by side, with pricing and features from our database.
Quick answer
These sit at opposite ends of the market. ServiceTitan is our higher-rated pick (4.3 vs 4.0) and the most powerful platform we cover — the closest thing the trades have to an enterprise standard, with a full flat-rate pricebook, service agreements and deep dispatching — but it's custom-quoted, sold by demo, and usually overkill for a small shop. Workiz is the only tool we cover with a permanently free Lite plan, adds native Stripe and Zapier, and stands out for built-in phone and SMS, though its pricebook and memberships are limited. Choose ServiceTitan for enterprise depth at scale; choose Workiz to start free and run a communication-heavy small shop.
Full pricing, features and our verdicts are below.
At a glance
ServiceTitan vs Workiz at a glance
ServiceTitan
4.3Best for: Established multi-tech HVAC and plumbing contractors ready to invest in an all-in-one platform with enterprise dispatching, reporting and financing.
Workiz
4.0Best for: Small field-service shops that want strong phone and SMS handling and on-site card payments, with a free way to get started.
Features
Feature comparison
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Scheduling & dispatch | Yes | Yes |
| Customer SMS / comms | Yes | Yes |
| Technician mobile app | Yes | Yes |
| Estimating & quoting | Yes | Yes |
| Invoicing & payments | Yes | Yes |
| Flat-rate pricebook | Yes | Limited |
| Service agreements / memberships | Yes | Limited |
Feature data last checked Jun 13, 2026.
Integrations
Integrations compared
| Integration | ServiceTitan | Workiz |
|---|---|---|
| QuickBooks | Native | Native |
| Stripe | — | Native |
| Zapier | — | Native |
Our take
Which should you choose?
Choose ServiceTitan if…
- You're an established contractor ready to invest in the deepest enterprise platform — dispatching, reporting and a full pricebook.
- Full flat-rate pricebook and service-agreement memberships are central to how you sell.
- A custom quote and a longer onboarding are acceptable for that depth.
Choose Workiz if…
- You want to start free — Workiz is the only tool here with a permanently free Lite plan (2 users, 20 jobs).
- Customer calls and SMS are central; Workiz's phone and texting tools are a standout, plus native Stripe and Zapier.
- You don't need a deep flat-rate pricebook or membership programs, which Workiz keeps limited.
FAQ
ServiceTitan vs Workiz — questions
Is ServiceTitan or Workiz cheaper?
Workiz is far cheaper to start — it's the only tool we cover with a permanently free Lite plan ($0, 2 users, 20 jobs), and its paid plans begin around $225/mo. ServiceTitan is custom-quoted with no public price (reported well above SMB tools). For a small shop Workiz is the low-cost start; ServiceTitan is an enterprise investment.
Which has the deeper feature set?
ServiceTitan, clearly. It's the most powerful platform we cover, with a full flat-rate pricebook, full service agreements and deep dispatching and reporting. Workiz keeps pricebook and memberships limited but covers core scheduling, invoicing and especially customer communication well.
Does either offer a free plan or trial?
Workiz offers both a free trial and a permanently free Lite plan. ServiceTitan offers neither — it's sold through a demo and sales process.
What about payments and Zapier?
Workiz integrates natively with Stripe and Zapier, so card payments and automations work out of the box. ServiceTitan connects to QuickBooks but not Stripe or Zapier in our data. Both offer native QuickBooks.
Which should a small shop pick?
If you're small, want to start free and lean on calls and texts, Workiz fits. ServiceTitan makes sense once you're an established, multi-truck operation that needs enterprise depth and will invest in it.